Integrated Platform

Our delivery solution provides integration between senders/vendors, couriers and recipients associated with a delivery. The integrated system provides total transparency of information between parties involved in a delivery process. Through our integrated system, users can access features such as: request an item to be collected/delivered, view transaction receipts, report issues with a delivery they have received, and return an item.

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Courier Routing

Our integrated system allows us to map out delivery and collection locations/addresses. We make our map visible to our approved couriers allowing them to optimise their journeys, increasing their efficiency and reducing their emissions.

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Encrypted Coding

We supply our approved couriers with encrypted codes allowing them to access your product and make a transaction. This means that only our approved couriers and you are able to unlock your product.

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Transaction Receipts

MDB products are fitted with components that record information for each collection/delivery transaction. After each transaction, we send all related parties a transaction receipt which contains bespoke features of a delivery, such as: transaction type (collection/delivery), time & date, courier ID, weight of contents and a video recording. Our transaction receipts prompt you to mark a transaction as successful or unsuccessful to close out a transaction or identify recourse actions.

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Aftercare

In the event you are not happy with a transaction and have marked your transaction receipt as unsuccessful, our integrated system provides the ability for you to raise the issue with us. This can be anything from; a missing delivery, damaged delivery, or an incorrect delivery. Because our integrated system connects senders/vendors, couriers and recipients we can report such issues immediately to the concerned parties and achieve the resolution faster.